FAQs

How do I register?   

There are 4 ways to register for a class:
  • Online Registration: Using your Visa or MasterCard, click 'Sign in' on left menu bar. If this is your first time registering on this site, click 'Create New Student Profile' and build your own account. Next, click Courses on left menu bar to browse through our online catalog. When you find a class or classes you want to take, add them to your shopping cart. When all classes are in the shopping cart you can complete your registration via our secure web site. For more information, please see How do I use this website?
  • By Phone: Call our office at (239) 377-1234. Be sure to have your credit card available and be ready to provide us with the card number and card expiration date. Visa or MasterCard only.
  • By Mail: Mail your registration form with payment (check or money order, payable to CCPS Adult Ed) directly to:
    Barron Collier High School
    Attn: Adult and Community Education
    5600 Cougar Drive
    Naples, FL 34109
  • In person:  Please call 239-377-1234 for office hours to register in person at our ACE office at Barron Collier High School (5600 Cougar Dr., Naples). Registrations areno longer processed in the classroom.
Return to top
 

How will I know if I got into a class? 

When you register online, you will receive a class confirmation and transaction receipt via email after completing your credit card payment. 

If you register by phone or mail and you include an email address, you will receive an email confirmation and transaction receipt once your registration is processed.  If you do not provide an email address, we do send a confirmation by mail if your registration is received more than 5 business days before the class start date. You can confirm your registration by calling (239) 377-1234 or by emailing us at
CommunityEdInfo@collierschools.com 

Return to top 

What are your refund policies?  

If a student chooses to cancel their registration prior to the start of class, there is a $10 cancellation fee. Prior vouchers are valid for 12 months from the date of issuance. Please contact the office at (239) 377-1234 with any/refund withdraw requests. Once the class begins there are no refunds or vouchers. However, a student may transfer to another class or session. Refunds are not issued for missed classes and classes are not pro-rated if you sign up after a class has started. 

Full refunds are given if we cancel a class due to insufficient enrollment.

Please note the following special circumstances:
  • Materials fees and textbook purchases are nonrefundable once class has started.
  • There are no refunds/credits for courses that are delivered via our online vendor, Ed2Go.
Refunds are not issued for missed classes and classes are not pro-rated.

Return to top

Can I transfer from one class to another?

Transfers between classes are subject to class availability and must be requested before the second scheduled class. Please contact the Adult & Community Education office to request a transfer.

Return to top

What if I cannot attend a course as planned? 


If you need to withdraw from a class, you must notify us at (239) 377-1234 at least three (3) business days before the class starts to be eligible for a refund.
  

Return to top

When is a class cancelled? 

We make every effort to maintain the schedule of classes as announced in our catalog. However, we reserve the right to cancel classes, change instructors, switch rooms, and combine classes when necessary. Adult & Community Education is not bound by printing errors in our publication.
 
If we have to cancel a class due to low enrollment prior to the scheduled class start date, we will contact each registered student and you will receive a full refund. Please check your student profile to make sure your contact information is current. 

Return to top

Do I have to purchase a course book or material? 

Instructions for the purchase of books and/or other materials will be included in the course description and are also available from our registration staff. 

Return to top

How do I use this website?

Browse our catalog online: Click courses from the left menu bar. Peruse by content area, search by keywords in the class name or description, and/or search by course number or class ID. Full class descriptions can be found by clicking the class name.

Request a printed catalog: Click the catalog image in the top left corner to provide us with your mailing address and we will send you a catalog.

Sign in: If you are new to our site, you must create a new student profile. Creating a profile provides you with your own personal, password-protected account. Having an account will allow you to register online and track your class registrations. Click "sign in" from the left menu bar and follow the prompts.

When building your profile, items marked with a red asterisk are required. We highly recommend using your email address as your login. The demographic information collected is optional, and is used strictly for planning and statistical purposes. You will receive a copy of your username and password via email for future reference.

Once you create your student profile (and on subsequent visits after you sign in), you will see menu options that allow you to edit your profile, check your current registrations, and view your transactions and transcript.
 
Register Online: Browse through the catalog, when you find a class you are interested in, click “add to cart” button, continue shopping and when you are finished, from the shopping cart, click “check out.” Read and agree to the class refund policy, and click “check out” again. Complete your registration on our secure site with your credit card. You can print your transaction receipt and class confirmation for your records. In addition, you will receive a class confirmation and transaction receipt via email.  

Return to top

How do I print a receipt? 

To print a receipt for any classes, just sign in and select "My Transactions" from the left menu bar and locate the class. Under "Action", select "Print View" and print your receipt. Please note: only classes starting after June 1, 2013 are available. 

Return to top

How do I print my transcript? 

To print a current transcript of classes, just sign in and select "My Transcript" from the left menu bar. In the upper left corner is an export link, select the format you would like and print. Please note: only classes starting after June 1, 2013 are available.  

Return to top

How do I update my profile?  

You may edit or update your student profile at any time. After signing in, access the link entitled “My Profile” to change any of the information. Click “Edit” at the bottom of the page. You may then edit any of the profile fields. When you are finished, scroll to the bottom of the page and click “Submit”.

Return to top

Can I purchase gift certificates for classes?

Electronic Gift Cards are available for purchase online for any dollar amount that can be applied to a class of the recipient’s choice. Simply click the Buy Gift Card option at the top of the page for more information. 

Return to top

How do I access online (ed2go) classes? 

If you registered for an online class, you will access your class through this web site by:  
  • Sign in to this web site, http://CollierAdultEd.augusoft.net
  • Click the Current Registrations dashboard or the menu link on left NAV bar
  • Locate your class then click the 'Go To Class' link
NOTE: You will also receive these instructions in your class confirmation.

Return to top

If I am not sure what class to take, who can help me? 

We’re happy to answer your questions. Please contact us at (239) 377-1234 or email CommunityEdInfo@collierschools.com


Continuing Education Waiver: Adult and Community Education assumes no liability for accidents that occur while participating in Continuing Education classes and provides no funds to cover medical costs. Participants are reminded that participation is entirely voluntary and are strongly urged to have their own health insurance. It is understood that participation is voluntary and Adult and Community Education is not responsible for injury or accidents and all liability against them is waived.